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Monday, December 15, 2008

360 antivirus, Ntldr missing

General computer issues, NTldr, Malware Antivirus 360.

How to fix Antivirus 360
or
How to clean Antivirus 360, How to delete Antivirus 360

Yesterday was Sunday, I get to sleep in on Sunday's (usualy) seeing that it is my only day off. Still on the 6 day work week (will be for a long time). Got a txt msg round 9:30 a.m. “computer problems again call me when you can!!”

This has nothing to do with the NTldr error that comes later. So I call her,
M: “I’m getting a message stating that I have a virus!”
Me: “ok which computer is it?”
M : “My work Laptop”

Side note when we were searching for new computers for the business we decided on Dell at the time the D620’s and D420 for her cause she hates carrying bulky items and for that reason she would never carry her Toshiba cause its way too big and bulky. The D420 is a great computer for her in fact I wish I had gone for it. Its 12 inch screen is still big enough to read everything the keyboard is good enough so that you can type on it for a long time with no issues .. and it is still very fast even with the slower processor.

Me: “OH no that’s not good what exactly does it say”
M: “360 antivirus found virus avg8.0.87.exe is infected and won’t let me close it”

Not good .. I have not loaded Norton on this machine.. I know that for sure .. to me sounds like a bit of Malware .. but you don’t dare ask where she got it .. just fix it right? And I know AVG is a good virus software and that file is good.

Me: “it’s ok everything will be fine can you open another IE window? If so go to www.download.com.”

Here is another good reason to atleast add if not use all the time FOXFIRE IMO best possible browser ever and I don't get paid referals on for it I just use it.

M:“ok I’m there. Now what?
Me: “type in Malwarebytes download it and let it run.”

Now I had to walk her through the entire process of installing and running the updates and running the scan .. but it did take care of this nasty little bit of code like it has for me when I have accidently installed something that I should not have. This process did take a couple of hours to complete, and did require a reboot to fully clear things out. It did get it handled for me .. and she’s happy.

Here is where the NTldr issue comes in … so later that night I’m blogging away (ok not much blogging more surfing than anything) had my normal 15 tabs open in foxfire and 5 tabs in IE. Something started slowing down.

*** Second side note here: This laptop is a Toshiba A95 if memory serves correctly. I paid 40 bucks for it to some guy off craigslist. Great laptop after I cleaned out the soda pop they spilled in to the keyboard and fried a couple of things. The DVD still did not work but did not need that at all anyways. ***

So tried the normal shut down restart… But it would not go down.. AAARRRRGGG

Well after 5 min of waiting tried 3 finger salute (ctrl, alt, del) to no avail. Fine hit the power button and try a cold reboot. Got up went to get a drink came back, DOH missing NTldr recover off the install cd. Sometimes things like this get to me so turned it off and put it in my bag got my other laptop and started all over again… Well now I have another project to share with you in the next post of how to recover from this issue. To be Continued. Just like the Ran out of hard drive space post I still have to complete..


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