Thursday, September 10, 2009

A Look Back "I hate iTunes / iPod!"

iPod Touch, 2nd Gen, Mac Genius, Broken Touch, Sleep / Wake button

Its always good to go back and read (at least for me it is) what has been written in the past. In this post I hate iTunes / iPod!" I had more of a problem with music transfer from an older iPod to a new iPod where the music was lost on the computer it was syncing with.

Now my problem is different.

My experiences in the past with Apple consisted of High school clunky looking dingy white Macintosh Plus that I don't recall ever being turned on.

Image Courtesy of Wikipedia

The School administration staff was ecstatic with the introduction of the new computer. But that quickly wore off.

So about 8 months ago .. maybe more was some time after Christmas last year my interests peaked on this whole Apple experience. After playing with the iPods my girls received as gifts over the holidays I started to warm up to the design of Apple products. (OMG.. this coming from a PC guy)And it started with the Cross over to the dark side Mac OS X and just rolled on from there .. but that is another post entirely.

As a gift I was blessed with a second generation iPod Touch 8GB. This is a really cool little toy. (yes toy, boy's and their toys lol) I really love the wi-fi capabilities, bluetooth, and Videos.. It has replaced some of my time that was usually spent on a laptop cruzin the web and watching videos. All in a very neat compact user friendly design. Even with the failings of iTunes and one way transfers. (hmmm.. may have to look in to the jailbreak stuff folks are talking about)
I was a happy camper for a very long time till OH NO!!!!! for some reason the button at the top they call it the Sleep / Wake button stopped functioning. At first I had to press harder and harder to get it to work. And one day it just would not work at all anymore..

Back to the internet once again research is my friend...

I have found a conciderable amount of posts regarding this issue but no fixes other than trying to reset it back to factory default with iTunes.. With nothing to lose (this time anyways) I had every thing backed up and all of my apps are in iTunes.

Hit the reset ... Well that didn't work.

I am a little aprehesive about going to or speaking with any representative of any computer or electronics repair outlets much less going straight to an Apple Store.

Due to a few reasons (and please don't take it that I am being Mightyer Than Thou this is not the way I want it to apper) But 9 times out of 10 I know more about their product than the kid behind the counter does and I try to be calm when they ask if I have "rebooted, reinstalled, or if I know where the (spelled out) O N / O F F switch is ... or there is a PEBCAK (Problem Exists Between Chair and Keyboard)".

Unfortunate for me I am Tech Support not just for my family but for more than I can count.

So off to the Apple Store I go with my 5 year old in tote. Nervious as hell cause its my Touch and I have no paper work proving I own it .. it was a gift and all I have left of the packaging is bits of broken plastic ground in the carpent some where in the house..

** side note **(might just be me but can't ever seem to get every little bit of glass or broken items out of carpet even months later a shard of glass will come up and bite me in the foot)

This place is packed .. there are people every where .. slowly I start backing out .. not to disturb the sleeping animal.. Bam "Hi can I help you with something" A very nice gentelman askes me. Not at all like the pimple faced kid at the local BuyMore (lol.. did not want to put out really who they are and I do like Chuck)

UUUmmm yeah I produce my Touch and proceed to show him that it won't work. "Oh you need to see a Genius do you have an appointment?"

(at this point all of the bells, wistles and sirens go off in my mind.... WHAT you have got to be kidding me!! I have to have an APPOINTMENT to see one of your SO CALLED GENIUS people ... just to tell me I'm SCREWED. Of all of the AUDACITY, IDIOCY...........)

Well I really don't have much time to..... "Wow, you are very luck I am showing an open appointment in 5 min can you wait that long?" he interupts very happily. Well yes I can wait that long.. He lead me over to a terminal and proceded to log my appointment had me put in my email and confirm the appointment.

Not 5 min later I was talking to a Genius gingerly handing over my Touch explaining what was going on.. He looked it over .. pressed it a couple of times .. asked me if had it backed up? yes its backed up do what you need to I backed it up before trying a restore again last night. He was going to do the very same thing and then grabed a flash light .. (quick look up the tail pipe??) No not really but they do have to check for water damage .. in the head phone jack it will turn pink if there is the slightest amount of water that has entered the Touch. No issues there .. now he starts clicking away on the keyboard .. turns around grabs another Touch more clicking and hands it to me .. "your warantee will continue with this one and you can extend it with apple care before it expires. Is there anything else I can help you with?"
What?? .. your just giving me a new one no questions asked... Now this is service..

I talk with him a bit about Snow Leopard .. and in a daze walk out of the store with the 5 year old in towe..

I'm impressed .. astounded ... Falbergated .. Never has it been that easy to get Warantee work or replacement ... Kudos.. APPLE you just got your self a very happy long term customer.


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